Modify Number of Customers Request

If the request is to decrease the number of people

  1. Details: Customer is askinging to decrease the number of people joining a tour
  2. Expected Action: Check "Tour Cancellation Request" and reply the customer
  3. Tag on FreshDesk: None
  4. Action Flow: None
  5. Necessary Information:

Tour Cancellation Request

  1. Operation Maual: None
  2. Message Template: 
Hi,
Thank you for informing!
To decrease the number of people in your booking, please kindly cancel your booking once and re-book the tour again! 
You can cancel your booking from the link in the booking confirmation email.
If you cannot find your booking confirmation email, please access the link below, and re-send the confirmation email to the account you entered when you booked our tour. 
https://www.magical-trip.com/help/confirmation-email-recovery
If you are unable to cancel from the link, that means the deadline to cancel has already passed, unfortunately.
We are afraid but we cannot change your booking information as stated in our cancellation policy, in this case.
We wish you have a wonderful trip in Japan and look forward to seeing you soon on our tour!
Best Regards,
`Operator Name` from Magical Trip Support Team

If the request is to increase the number of people

  1. Details: Customer is askinging to increase the number of people joining a tour
  2. Expected Action: Check Availbability by Visitor and reply the customer
  3. Tag on FreshDesk: Booking info change requests
  4. Action Flow: Reply and Increase the capacity if possible according to Availability by Visitor below
  5. Necessary Information:

Availability by Visitor

  1. Operation Maual:

How to check the capacity of the tour group

  1. Message Template: 
Hi,
Thank you for informing!
To increase the number of people in your booking, we kindly ask you to make another reservation for the additional participants from our website again! 
https://www.magical-trip.com/
Please add the comment that the new booking should be in the same group as your first booking to make sure we can take you to in the tour group!
Please kindly note that if the calendar shows full or cannot be selected on the website, we are sorry but this means we cannot take any addtional customers.
We wish you have a wonderful trip in Japan and look forward to seeing you soon on our tour!
Best Regards,
`Operator Name` from Magical Trip Support Team
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Special Request by Customer