Availability by Visitor

Action Flow

The division will depend on the leadtime between Booking Creation Date and Tour Date.

• Case 1: More than 5 days to the tour
• Case 2: Between 5 days and 2 days to the tour
• Case 3: Between 2 days and Cut Off to the tour
• Case 4: After Cut Off
• Case 5: Inquiry about the visitor group with more than 8 people

Case 1: More than 5 days to the tour

1. Details: Request is More than 5 days to the tour from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: availability
4. Action Flow:

Availability

5. Necessary Information:

• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice (ID:1-10,1-11,1-14,1-15)

7. Message Template:

   • Normal Booking Flow (ID:1-9,1-13)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, the tour you have asked us is still open, so could you kindly make a reservation from our website?
   You can visit the product page from the following link.
   `Link of Product Page`
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   Looking forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Accept (ID:1-10,1-11,1-14,1-15)

   Hi,
   Thanks for reaching out to Magiacal Trip! 
   As I checked, yes we can accommodate you on the tour.
   I have already opened the calendar on our system, so you can make a reservation from our website now.
   `Product Page Link`
   Please kindly note that it could take a few minutes until the calendar has been updated.
   If you have any questions, please feel free to let us know.
   Looking forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Reject (ID:1-12,1-16)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but it seems the tour has been fully booked already, so we cannot accept your booking, unfortunately.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 2: Between 5 days and 2 days to the tour

1. Details: Request is Between 5 days and 2 days to the tour from Viator
2. Expected Action:
3. Tag on FreshDesk: availability
4. Action Flow:

Availability

5. Necessary Information:

• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice
   • How to Change the Tour Group Capacity
   • How to Find a Guide for a New Tour Group

7. Message Template:

   • Normal Booking Flow (ID:2-9)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, the tour you have asked us is still open, so could you kindly make a reservation from our website?
   You can visit the product page from the following link.
   `Link of Product Page`
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   Looking forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Accept (ID:2-10,2-13,2-14,2-15)

   To find guide, `Take over to MagicalTrip`
   

   • Accept (ID:2-11)

   Hi, 
   Thanks for reaching out to Magical Trip.
   As I checked, we can take you to the tour on this day!
   I have actually changed the tour capacity so you are able to make a reservation from our website now.
   `Product Page Link`
   Please kindly note that the calendar is open for anyone now, so we reccommend you make a reservation before anyone else does.
   If you have any questions, please feel free to contact us anytime.
   Looking forward to seeing you on the tour!
   Best regards,
   Magical Trip Support Team
   

   • Reject (ID:2-12,2-16)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but it seems the tour has been fully booked already, so we cannot accept your booking, unfortunately.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 3: Between 2 days and Cut Off to the tour

1. Details: Request is Between 2 days and Cut Off to the tour from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: availability
4. Action Flow:

Availability

5. Necessary Information:

• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice
   • How to Change the Tour Group Capacity
   • How to Find Guide for a New Tour Group

7. Message Template:

   • Normal Booking Flow (ID:3-9)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, the tour you have asked us is still open, so could you kindly make a reservation from our website?
   You can visit the product page from the following link.
   `Link of Product Page`
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   Looking forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Accept (ID:3-10,3-11,3-13,3-14,3-15)

   To find guide, `Take over to MagicalTrip`
   

   • Reject (ID:3-12,3-16)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but it seems the tour has been fully booked already, so we cannot accept your booking, unfortunately.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 4: After Cut Off

1. Details: Request is After Cut Off from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: availability
4. Action Flow:

Availability

5. Necessary Information:

• Tour Capacity Information
• Guide Assignment

6. Operation Manual:
7. Message Template:

• Reject (ID:4-9,4-10,4-11,4-12,4-13,4-14,4-15,4-16)

    
    Hi, 
    Thanks for reaching out to Magical Trip.
    Reagrding your request, we are sorry but since it is already out of reservation time limit, we cannot accept any additional customers. 
    Thanks again for your interests in MagicalTrip.
    You can check the available tours from our website, so please kindly check them if you still have any chance to join.
    https://www.magical-trip.com/
    If you have any questions, please feel free to let us know.
    
    Best regards,
    Magical Trip Support Team
  

Case 5: Inquiry about the visitor group with more than 8 people

1. Details: Request is from the visitor with more than 8 people
2. Expected Action: Take Over to MagicalTrip
3. Tag on FreshDesk: availability
4. Action Flow: Take Over to MagicalTrip
5. Neccesarry Information: The number of people in the visitor gruop