Unavailable Boooking Request
Action Flow
Refer to the infromation from below depending on the visitor's situation based on the time frame.
- Accept with Creating New Toru group
- Accept with Increasing Capacity of Existing Tour Group
- Reject
Accept with Creating New Toru group
- Details: Email Title:
「New unavailable booking received」 - Expected Action: Accept from BackOffice
- Tag on FreshDesk:
Unavailable Bookings - Action Flow:
Refer to the infromation from below depending on the visitor's situation based on the time frame.
- Necessary Information:
- Operation Manual:
- Message Template: None
Accept with Increasing Capacity of Existing Tour Group
- Details: Email Title:
「New unavailable booking received」 - Expected Action: Increase the tour group capacity and send a message to customer manually
- Tag on FreshDesk:
Unavailable Bookings - Action Flow:
Refer to the infromation from below depending on the visitor's situation based on the time frame.
- Necessary Information:
Operation Manual: None
Message Template:
Hi,Thanks for reaching out to Magiacal Trip!As we checked, we can accept your request so we have just increased the tour capacity.Now, you can make a reservation from the website, so please kindly check it again.Please kindly note that other reservations by any other customers can be made for this increased space, so we recommend you to book as soon as you cehck our message!If you have any questions, please feel free to let us know.Looking forward to seeing you on the tour.Best regards,Magical Trip Support Team
Reject
- Details: Email Title:
「New unavailable booking received」 - Expected Action: Reject from BackOffice
- Tag on FreshDesk:
Unavailable Bookings - Action Flow:
Refer to the infromation from below depending on the visitor's situation based on the time frame.
- Necessary Information:
- Operation Manual:
- Message Template: None