FREEPLUS

How to find customer's booking and contact the customer

1. Details: How to find customer's booking information and contact the customer from Freeplus
2. Expected Action: Check the booking email and look for the information
3. Tag on FreshDesk: None
4. Action Flow: None
5. Necessary Information: Email that was sent from Freeplus agent (Title should be: Freeplus New Booking Request for ...), Customer's name, Tour name, and Tour date from Backoffice
6. Operation Manual: None
7. Message Template: None

How to cancel a booking via Freeplus

1. Details: How to cancel a booking on Freeplus for whatever reason (e.g. Need to cancel the tour due to bad weather)
2. Expected Action: Email the agent (person who sent the OTA booking email)
3. Tag on FreshDesk: None
4. Action Flow: None
5. Necessary Information: Freeplus agent's email, Customer's name, Reference ID, Tour name, and Tour date from Backoffice
6. Operation Manual: None
7. Message Template:

Hi,
I would like to cancel the booking for `tour name + customer name`, as `state reason`. 
Thank you. 
Best regards,
Magical Trip Support Team