- Details: How to find customer's contact information from BackOffice
- Expected Action:
-Look for the info on Backoffice by using the customer's name or booking number from Expedia
-Send message directly by email
- Tag on FreshDesk:
Contact by us - Action Flow: None
- Necessary Information: Customer's name, Tour name, date and booking reference number from Expedia
- Operation Manual:
- Message Template: Refer to Outbound
How to cancel(or refund) a booking via Expedia
- Details: How to cancel a booking on Expedia for any reason by MagicalTrip side (e.g. Need to cancel the tour due to bad weather, guide's availability etc.)
- Expected Action:
-Log into Expedia (https://selfservice.localexpertpartnercentral.com/#/login) and access the contact form
-Send cancel (or refund) request to Expedia
- Tag on FreshDesk:
Contact by us - Action Flow: None
- Necessary Information: Customer's name, Reference ID, Tour name, and Tour date from Backoffice
- Operation Manual:
- Message Template:
Hi,
I would like to cancel(or refund) the booking for `tour name + customer name`, as `state reason`.
Thank you.
Best regards,
Magical Trip Support Team