GetYourGuide

How to find customer's booking and contact the customer

1. Details: How to find customer's booking information and contact the customer from GetYourGuide (GYG000000000)
2. Expected Action: -Look for the contact infomation on Backoffice by using the customer's name or booking number from Getyourguide -Send message directly by email
3. Tag on FreshDesk: Contact by us
4. Action Flow: None
5. Necessary Information: Customer's name, Tour name, date and booking number
6. Operation Manual:

7. Message Template: Refer to Outbound

How to cancel(or refund) a booking via GetYourGuide

1. Details: How to cancel a booking on GetYourGuide for any reason by MagicalTrip side (e.g. Need to cancel the tour due to bad weather, guide's availability etc.)
2. Expected Action: -Log into GetYourGuide Supplier page (https://supplier.getyourguide.com/en/home) and access the contact form (https://supplier.getyourguide.com/en/contact) -Send cancel (or refund) request to GetYourGuide
3. Tag on FreshDesk: Contact by us
4. Action Flow: None
5. Necessary Information: Customer's name, tour name, date and reference number from GetYourGuide
6. Operation Manual:

7. Message Template:

Hi,
I would like to cancel the booking for `tour name + customer name`, as `state reason`. 
Thank you. 
Best regards,
Magical Trip Support Team