OTA Booking Pending

Action Flow

Pending Notice Email

If we can accpet their booking

1. Details: Pending Bookings from OTA websites (Auto Booking Import)
2. Expected Action: Increase Tour Group Capacity
3. Tag on FreshDesk: OTA booking
4. Action Flow: above
5. Necessary Information:

Tour Capacity

6. Operation Manual:

• How to change the capacity of the tour group

7. Message Template:

None

If there are not enough room for the booking in the tour group

1. Details: Pending Bookings from OTA websites (Auto Booking Import)
2. Expected Action: Contact customers on OTA to cancel, and change booking status into cancelled on BackOffice
3. Tag on FreshDesk: OTA booking
4. Action Flow: above
5. Necessary Information:

Tour Capacity

6. Operation Manual:

• How to contact the customer to cancel the booking on OTA

• How to change booking status on BackOffice

• How to change payment status on BackOffice

7. Message Template:

None