Amended Booking

How to deal with amended bookings (OTA)

  1. Details: Customer amends their booking on OTA (e.g. change tour date, # of people)
  2. Expected Action: Update information on Backoffice
  3. Tag on FreshDesk: 15. OTA Booking
  4. Action Flow: None
  5. Necessary Information: Source of booking (Which OTA?), Amendment (What was changed?)
  6. Operation Manual: Below is the list of how to check the amendment from each OTA If you have to change the number of people joining a tour - please contact MT

Booking from Viator:

Booking from Airbnb:

The section within blue circle is the original date, and the highlighted section is the date after amendment.

The highlighted section shows the # OF PEOPLE ADDED

Booking from Expedia:

Booking from Booking.com:

Booking from GetYourGuide:

Booking from Voyagin:

How to change booking information on backoffice:

Make sure to re-send the confirmation mail to the customer!

document

  1. Message Template: Unnecessary
Previous
OTA Booking Pending
Next
OTA Booking Cancel