Viator

How to find customer's booking and contact the customer

1. Details: How to find customer's booking information and contact the customer from Viator
2. Expected Action: Log into Viator Supplier page (https://supplier.viator.com/login?to=%2Fbookings%2Fsearch) and look for the information
3. Tag on FreshDesk: Contact by us
4. Action Flow: None
5. Necessary Information: Customer's name, Tour name, and Tour date from Backoffice
6. Operation Manual:

7. Message Template: Refer to Outbound

How to cancel a booking via Viator

1. Details: How to cancel a booking on Viator for whatever reason (e.g. Need to cancel the tour due to bad weather)
2. Expected Action:Send a cancellation request via Viator
3. Tag on FreshDesk: None
4. Action Flow: None
5. Necessary Information: Customer's name, Reference ID, Tour name, Tour date from Backoffice, and alternative date check it on Backoffice
6. Operation Manual:

7. Message Template:

Hi,
I would like to cancel the booking for `tour name + customer name`, as `state reason`. 
Thank you. 
Best regards,
Magical Trip Support Team