- Details: How to find customer's booking information and contact the customer from JTB
- Expected Action: Check the booking email and look for the information
- Tag on FreshDesk: None
- Action Flow: None
- Necessary Information: Email that was sent from JTB agent (Title should be: JTB Australia New Booking Request for ...), Customer's name, Tour name, and Tour date from Backoffice
- Operation Manual: None
- Message Template: None
How to cancel a booking via JTB
- Details: How to cancel a booking on JTB for whatever reason (e.g. Need to cancel the tour due to bad weather)
- Expected Action: Email the agent (person who sent the OTA booking email)
- Tag on FreshDesk: None
- Action Flow: None
- Necessary Information: JTB agent's email, Customer's name, Reference ID, Tour name, and Tour date from Backoffice
- Operation Manual: None
- Message Template:
Hi,
I would like to cancel the booking for `tour name + customer name`, as `state reason`.
Thank you.
Best regards,
Magical Trip Support Team