- Details: How to find customer's contact information from Backoffice, and contact customer
- Expected Action:
・Look for the contact infomation on Backoffice by using the customer's name or Booking number
・Send message directly by email
- Tag on FreshDesk:
Contact by us - Action Flow: None
- Necessary Information: Customer's name, Tour name, date and booking reference number from Booking.com (BK000000000000000)
- Operation Manual:
- Message Template: Refer to Outbound
How to cancel (or refund) a booking via Booking.com
- Details: How to cancel a booking on Booking.com for any reason by MagicalTrip side (e.g. Need to cancel the tour due to bad weather, guide's availabilit etc.)
- Expected Action:
-Log into Booking.com (https://account.booking.com/sign-in?op_token=EgVvYXV0aCJVChRZSGl3NTF6U0ZadnBJeEZsZFA1cBIJYXV0aG9yaXplGixodHRwczovL3N1cHBsaWVyLmJvb2tpbmcuY29tL2Rhc2hib2FyZC9vYXV0aEIEY29kZSoKOgBCAFj3q7juB) and access the contact form (https://experiencesupport.booking.com/hc/en-us/requests/new)
-Send cancel (or refund) request to Booking.com
- Tag on FreshDesk:
Contact by us - Action Flow: None
- Necessary Information: Customer's name, tour name, date and reference number from Booking.com
- Operation Manual:
- Message Template:
Hi,
I would like to cancel (or refund) the booking for `tour name + customer name`, as `state reason`.
Thank you.
Best regards,
Magical Trip Support Team