OTA Booking Cancel

Action Flow

  • Cancellation from OTA reservation

Viator

  1. Details: 「Booking Canceled」from Viator
  2. Expected Action: Cancel / Refund Booking
  3. Tag on FreshDesk: OTA booking
  4. Action Flow: document
  5. Necessary Information:
  6. Operation Manual:
7. Message Template:

Airbnb

  1. Details: 「さんがやむなく予約をキャンセルしました」from Airbnb
  2. Expected Action: Cancel / Refund Booking
  3. Tag on FreshDesk: OTA booking
  4. Action Flow:

document

  1. Necessary Information:
  2. Operation Manual:
  1. Message Template:

Expedia

  1. Details: 「Daily Cancellation Report」from Expedia
  2. Expected Action: Cancel / Refund Booking
  3. Tag on FreshDesk: OTA booking
  4. Action Flow:

document

  1. Necessary Information:
  2. Operation Manual:
  1. Message Template:

Booking.com

  1. Details: 「A reservation for visitors was cancelled」from Booking.com
  2. Expected Action: Cancel / Refund Booking
  3. Tag on FreshDesk: OTA booking
  4. Action Flow:

document

  1. Necessary Information:
  2. Operation Manual:
  1. Message Template:

Get your guide

  1. Details: A booking has been canceled - S58515 - GYG~~~
  2. Expected Action: Cancel / Refund Booking
  3. Tag on FreshDesk: OTA booking
  4. Action Flow:

dpcument

  1. Necessary Information:
  2. Operation Manual:
  1. Message Template:
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