Private Tour Request

Action Flow

The division will depend on the leadtime between Booking Creation Date and Tour Date.

• Case 1: More than 5 days to the tour
• Case 2: Between 5 days and 2 days to the tour
• Case 3: Between 2 days and Cut Off to the tour
• Case 4: After Cut Off
• Case 5: Inquiry about the visitor group with more than 8 people

Case 1: More than 5 days to the tour

1. Details: Request is More than 5 days to the tour from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: Private / Customer Tour Request
4. Action Flow:

Private Tour Request

5. Necessary Information:

• Private Tour Minimum Number of customers
• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice

7. Message Template:

   • Accept (ID:1-1,1-2,1-3,1-5,1-6,1-7)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, we can make the tour private for you!
   In order to make the tour private, we ask customers to pay for `minimum number of customers of the tour` for this tour.
   If you are fine with this, please proceed to booking from the link below.
   `Link of Product Page`
   Please kindly put the comment to let us know this tour is agreed to be conducted as a private tour so that we can make sure about it.
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   We look forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Reject (ID:1-4,1-8)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but we cannot make your tour private.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 2: Between 5 days and 2 days to the tour

1. Details: Request is Between 5 days and 2 days to the tour from Viator
2. Expected Action:
3. Tag on FreshDesk: Private / Customer Tour Request
4. Action Flow:

Private Tour Request

5. Necessary Information:

• Private Tour Minimum Number of customers
• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice
   • How to Change the Tour Group Capacity
   • How to Find a Guide for a New Tour Group

7. Message Template:

   • Accept (ID:2-1,2-2,2-3)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, we can make the tour private for you!
   In order to make the tour private, we ask customers to pay for `minimum number of customers of the tour` for this tour.
   If you are fine with this, please proceed to booking from the link below.
   `Link of Product Page`
   Please kindly put the comment to let us know this tour is agreed to be conducted as a private tour so that we can make sure about it.
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   We look forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Find Guide (ID:2-5,2-6,2-7)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, to clarify if we can conduct a private tour for you, we will need to find some available guides.
   We will get back to you as soon as we find available guides, so please kindly wait for that.
   Best regrads,
   Magical Trip Support Team
   

   • Reject (ID:2-4,2-8)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but we cannot make your tour private.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 3: Between 2 days and Cut Off to the tour

1. Details: Request is Between 2 days and Cut Off to the tour from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: Private / Customer Tour Request
4. Action Flow:

Private Tour Request

5. Necessary Information:

• Private Tour Minimum Number of customers
• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

   • How to Create a New Tour Group on BackOffice
   • How to Change the Tour Group Capacity
   • How to Find Guide for a New Tour Group

7. Message Template:

   • Accept (ID:3-1,3-2,3-3)

   Hi,
   Thanks for reaching out to MagicalTrip!
   As I checked, we can make the tour private for you!
   In order to make the tour private, we ask customers to pay for `minimum number of customers of the tour` for this tour.
   If you are fine with this, please proceed to booking from the link below.
   `Link of Product Page`
   Please kindly put the comment to let us know this tour is agreed to be conducted as a private tour so that we can make sure about it.
   If you have any questions or any issues about the tours or reservation, please feel free to let us know.
   We look forward to seeing you on the tour.
   Best regards,
   Magical Trip Support Team
   

   • Reject (ID:3-4,3-5,3-6,3-7,3-8)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but we cannot make your tour private.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 4: After Cut Off

1. Details: Request is After Cut Off from Viator
2. Expected Action: Designtaed Action for each situation
3. Tag on FreshDesk: Private / Customer Tour Request
4. Action Flow:

Private Tour Request

5. Necessary Information:

• Private Tour Minimum Number of customers
• Tour Capacity Information
• Guide Assignment

6. Operation Manual:

7. Message Template:

   • Reject (ID:4-1,4-2,4-3,4-4,4-5,4-6,4-7,4-8)

   Hi, 
   Thanks for reaching out to Magical Trip!
   As I checked, we are sorry but we cannot make your tour private.
   You can actually check the other available products on our website, so please kindly have a look.
   https://www.magical-trip.com/
   If you have any questions, please kindly let us know.
   Looking forward to seeing you on the tour and hope you have a good time in Japan!
   Best regards,
   Magical Trip Support Team
   

Case 5: Inquiry about the visitor group with more than 8 people

1. Details: Request is from the visitor with more than 8 people
2. Expected Action: Take Over to MagicalTrip
3. Tag on FreshDesk: Private / Customer Tour Request
4. Action Flow: Take Over to MagicalTrip
5. Neccesarry Information: The number of people in the visitor gruop