Guide Request

Action Flow

document

Other guide has been already assigned

  1. Details: When a customer request for a particular guide for the tour but there is another guide who has been already assigned for the tour.
  2. Expected Action: Reply
  3. Tag on FreshDesk: Tour Guide Requests
  4. Action Flow:
  5. Necessary Information:
    • Guide's assignment from BackOffice
  6. Operation Manual: in preparation
  7. Message Template:
Hi,
Thanks for your email and your guide request!
As we checked, there is a guide who has been already assigned on your tour date, so we cannot assign `requested guide name` for your tour, unfortunately.
We appreciate your understanding and hope you enjoy the tour with `assigned tour guide`!
If you have any questions, please feel free to let us know.
Looking forward to seeing you on the tour soon.
Best regards,
Magical Trip Support Team

Asked the guide but the guide is not available

  1. Details: When a customer request for a particular guide for the tour. Although we asked, the guide is not available on that day.
  2. Expected Action: Ask the guide & Reply
  3. Tag on FreshDesk: Tour Guide Requests
  4. Action Flow:
  5. Necessary Information:
    • Guide's assignment from BackOffice
  6. Operation Manual: in preparation
  7. Message Template:
Hi,
Thanks for your email and your guide request!
As we checked, `requested guide name` will not be available on that tour date, unfortunately.
We appreciate your understanding and hope you enjoy the tour.
We will usually decide the guide schedule around the end of the prior month. 
You will receive the email with the guide information 1 day before the tour, so please kindly check the email!
If you have any questions, please feel free to let us know.
Looking forward to seeing you on the tour soon.
Best regards,
Magical Trip Support Team

Asked the guide and the guide is available

  1. Details: When a customer request for a particular guide for the tour and the guide is available on that day.
  2. Expected Action: Ask the guide & Reply
  3. Tag on FreshDesk: Tour Guide Requests
  4. Action Flow:
  5. Necessary Information:
    • Guide's assignment from BackOffice
  6. Operation Manual: in preparation -> how to assign the guide
  7. Message Template:
Hi,
Thanks for your email and your guide request!
As we checked, `requested guide name` will be available on that tour date, so we will assign the tour!
You will receive the email with the guide information 1 day before the tour, so please kindly check the email!
Hope you enjoy the tour with `guide name`!
Looking forward to seeing you on the tour soon.
Best regards,
Magical Trip Support Team
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