FAQ

For Questions regadring to a specific tour

  1. Details: Customer asks a question not listed on the manual, and is a question on a specific tour
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: Depends on the question
  4. Action Flow: None
  5. Necessary Information:

https://docs.google.com/spreadsheets/d/1YGp_abn04OtlvnomwRgZaFSg-mggDPV97NO-DHYnezE/edit#gid=1829475948

Find the tab with the tour you are looking for, and answer the question If a tab does not exist for a tour, contact MT

  1. Operation Manual: Unnecessary
  2. Message Template:
Hi,
Thanks for your interest in our tour!
`Reply accordingly`
Best regards,
`Operator Name` from Magical Trip Support Team

For General Inquiries

  1. Details: Customer asks a question not listed on the manual, and is a general inquiry
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: Depends on the question
  4. Action Flow: None
  5. Necessary Information:

https://docs.google.com/spreadsheets/d/1YGp_abn04OtlvnomwRgZaFSg-mggDPV97NO-DHYnezE/edit#gid=2009493770

  1. Operation Manual: Unnecessary
  2. Message Template:
Hi,
Thanks for your interest in our tour!
`Reply accordingly`
Best regards,
`Operator Name` from Magical Trip Support Team

For Inquiries about Food & Drink tours

  1. Details: Customer asks a question not listed on the manual, and is about Food & Drink
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: Depends on the question
  4. Action Flow: None
  5. Necessary Information:

https://docs.google.com/spreadsheets/d/1YGp_abn04OtlvnomwRgZaFSg-mggDPV97NO-DHYnezE/edit#gid=0

  1. Operation Manual: Unnecessary
  2. Message Template:
Hi,
Thanks for your interest in our tour!
`Reply accordingly`
Best regards,
`Operator Name` from Magical Trip Support Team

For Inquiries about Cycling tours

  1. Details: Customer asks a question not listed on the manual, and is about Food & Drink
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: Depends on the question
  4. Action Flow: None
  5. Necessary Information:

https://docs.google.com/spreadsheets/d/1YGp_abn04OtlvnomwRgZaFSg-mggDPV97NO-DHYnezE/edit#gid=1546794436

  1. Operation Manual: Unnecessary
  2. Message Template:
Hi,
Thanks for your interest in our tour!
`Reply accordingly`
Best regards,
`Operator Name` from Magical Trip Support Team

For Inquiries about Walking tours

  1. Details: Customer asks a question not listed on the manual, and is about Food & Drink
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: Depends on the question
  4. Action Flow: None
  5. Necessary Information:

https://docs.google.com/spreadsheets/d/1YGp_abn04OtlvnomwRgZaFSg-mggDPV97NO-DHYnezE/edit#gid=914349652

  1. Operation Manual: Unnecessary
  2. Message Template:
Hi,
Thanks for your interest in our tour!
`Reply accordingly`
Best regards,
`Operator Name` from Magical Trip Support Team
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