If a tour cannot be conducted due to No Guide Assigned
- Details: A tour cannot be conducted as there is no guide available
- Expected Action: Send an email to the customers who booked the tour
- Tag on FreshDesk:
14. Contact by us - Action Flow: None
- Necessary Information: None
- Operation Manual: None
- Message Template:
Title: [Important] Regarding your `Tour Name`
Hi,
We are very sorry to inform that we couldn't assign a guide for the `Tour Name`, and for that reason, the tour is not going to be held on `Date`. Usually, we have enough guides available to conduct all the tours. However, in some cases, all the avaialble guides are either conducting another tour or are simply busy with school/work. We tried our best to find a guide for the past week, but unforutunately, could not find anyone avaialble. We are truly sorry for the inconvenience.
We will refund you the full price of the tour. If you are available on any other dates, please feel free to book the tour.
(Please note that it can take 5-10 days until you see a credit card refund on your bank account)
Once again, We are truly sorry for the inconvenience.
We hope you have a nice stay in Japan! :)
Kind regards,
`Operator Name` from Magical Trip Support Team
If a tour cannot be conducted because the guide did not show up
- Details: A tour cannot be conducted as the guide did not show up
- Expected Action: Reply
- Tag on FreshDesk: None
- Action Flow: None
- Necessary Information: None
- Operation Manual: None
- Message Template:
Title: [Important] Regarding your `Tour Name`
Hi,
We are very sorry that the guide did not show up for your `Tour Name`. The guide failed to realize that there is going to be a tour on `Tour date`, and for that reason, he/she did not show up. We are sincerely sorry for the incoveneiences caused by this.
We will issue a full refund immediately. Please note that it can take 5-10 days until you see a credit card refund on your bank account.
Once again, we are sincerely sorry for what happened, and I appreciate your understanding.
Kind regards,
`Operator Name` from Magical Trip Support Team