Booking Confirmation Email Request

How to Re-Send Confirmation Email

1. Details: Customer is asking to re-send the conformation email
2. Expected Action: Reply the customer
3. Tag on FreshDesk: Booking/Tour Emails Requests
4. Action Flow: None
5. Necessary Information: None
6. Operation Manual: None
7. Message Template:

Hi,
Thank you for booking our tour!
Please access the link below, and re-send the confirmation email to the account you entered when you booked our tour. 
https://www.magical-trip.com/help/confirmation-email-recovery
Also, please check your spam/promotional email box. If you still cannot receive the confirmation email, please let us know. Thank you.
Kind regards,
`Operator Name` from Magical Trip Support Team

If you still receive an inquiry after sending the message above

1. Details: Customer still cannot receive the confirmation email
2. Expected Action: Check the customer's email address on BackOffice
3. Tag on FreshDesk: Booking/Tour Emails Requests
4. Action Flow: None
5. Necessary Information:

How to modify customer's contact information

6. Operation Manual: None
7. Message Template: None