- Details: How to find customer's booking information and contact the customer from Voyagin
- Expected Action: Log into Voyagin Supplier page (https://www.govoyagin.com/) and look for the information
- Tag on FreshDesk: None
- Action Flow: None
- Necessary Information: Customer's name, Tour name, and Tour date from Backoffice
- Operation Manual:
- Message Template: None
How to cancel a booking via Voyagin
- Details: How to cancel a booking on Voyagin for whatever reason (e.g. Need to cancel the tour due to bad weather)
- Expected Action: Send an email to Voyagin (japan-hosts@govoyagin.com)
- Tag on FreshDesk: None
- Action Flow: None
- Necessary Information: Customer's name, Reference ID, Tour name, and Tour date from Backoffice
- Operation Manual: None
- Message Template:
Hi,
I would like to cancel the booking for `tour name + customer name`, as `state reason`.
Thank you.
Best regards,
Magical Trip Support Team