Payment Error

Action Flow

When customers did not contact us from Contact Form

  1. Details: Customers cannot pay for some reason (technical error), and contacted us NOT from Contact Form
  2. Expected Action: Reply by sending template
  3. Tag on FreshDesk: 5. technical
  4. Action Flow: Refer to the above image
  5. Necessary Information: Refer to the template below
  6. Operation Manual: Unnecessary
  7. Message Template:
Hi,
Thanks for contacting us.
In order us to solve your situation, please kindly submit the payment error request from Customer Support Contact Form from the link below.
https://www.magical-trip.com/contact-us
Based on the information submitted from the form, we will send you over the payment link.
Best regards,
`Operator Name` from Magical Trip Support Team
  1. Details: Customers cannot pay for some reason (technical error), and contacted us From Contact Form
  2. Expected Action: Reply with a new payment link
  3. Tag on FreshDesk: 5. technical
  4. Action Flow: Refer to the above image
  5. Necessary Information: Tour name, Tour date, Customer name, Customer email address, Tour price
  6. Operation Manual:

document

How to Create Payment Link

Neccesarry Information to create payment link from Contact Form

How to check the tour price https://www.magical-trip.com/

  1. Message Template:
Hi,
Thanks for your interest in our tour!
I am sorry for the trouble you have with payment on our website. 
Could you please try the following steps?
* Try paying with the credit card through PayPal (double check you put the right information)
* Contact the credit card's bank if they could possibly have disabled the card for payments to Japan
* Try paying with a Paypal account
* Try a different credit card
If you still cannot make a payment, please use the following payment link which allows you to make a payment directly.
`Attach the payment link here`
I hope you find my answer helpful.
Please don’t hesitate to contact us anytime if you have any other questions.
We wish you have a wonderful time in Japan. :)
Best regards,
`Operator Name` from Magical Trip Support Team

Customer still cannot make a payment

  1. Details: Customers still cannot make payment after trying with a new payment link
  2. Expected Action: Takeover to MagicalTrip
  3. Tag on FreshDesk: 5. technical
  4. Action Flow: Refer to the above image
  5. Necessary Information: Not necessary
  6. Operation Manual: Not necessary
  7. Message Template:
`Describe the issue for us`
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