How to contact the guide on facebook messanger from us

How to find the guide you want to contact, and where to message

1. Details: How to find and contact the guide via Messenger

2. Expected Action: Log into FaceBook and go to the messenger page

3. Tag on FreshDesk: None

4. Action Flow: None

5. Necessary Information: Guide's name

6. Operation Manual:

   • How to find the guide on facebook messanger
   When messaging, use the group with `Mgical Trip ...`, and do not directly message to the guide as MT staff cannot see the chat
   • How to find the assigned guide for the tour

   You can search the assigned guide for the tour group from BackOffice -> Tours -> Daily [Daily]https://manuals.magical-trip.com/Operation%20Tool/(1)Back%20Office/Back%20Office_Tours-Daily

7. Message Template:

Make sure you put your name after the message to the guide