| 1 | Visitor (Potential Customer) | Availability | Inquiries about tour availability (e.g. Is there space available for ...?) |
| 2 | Visitor (Potential Customer) | Tour Content | Inquiries about tour content (e.g. what kind of food is included?) |
| 3 | Visitor (Potential Customer) | Special Requests | Special requests from Visitor (e.g. Hotel pickups, change start time ,etc.) |
| 4 | Visitor (Potential Customer) | Tour Recommendations | Visitor is asking for tour recommendations (e.g. good tours in Kyoto) |
| 5 | Visitor (Potential Customer) | Technical Issues | Visitor is experiencing technical issues (cannot open website, cannot pay) |
| 6 | Visitor (Potential Customer) | Private/Custom Tour Requests | Visitor is requesting a private tour |
| 7 | Visitor (Potential Customer) | Unavailable Bookings | You receive a notification from MT due to unavailable booking |
| 8 | Visitor/Customer | Tour Guide Requests | Visitor/Customer is requesting a specific guide for their tour |
| 9 | Customer | Booking Info Change Requests | Customer requests to: Cancel, Reschedule, or Change # of ppl |
| 10 | Customer | Tour Meeting Inquiries | Inquiries relating to: Getting Lost, Cannot find guide, Late for tour, anything related to meet-up |
| 11 | Customer | Booking/Tour Emails Requests | Customer requests to re-send confirmation emails, photo/review emails |
| 12 | Customer | Complaint | Claims from customers |
| 13 | Customer | Special Requests - customer | Special requests from Customer (e.g. Hotel pickups, change start time ,etc.) |
| 14 | Customer | Contact by us | Any message we send to customers (e.g. Request to Cancel/Reschedule due to no guide assigned, Guide running late) |
| 15 | OTA booking | OTA booking | Email from OTA, and some action is needed: Add, Reschdule, Cancel bookings in Backoffice |
| 16 | Others | Others | For emails that do not fit in any of the tags |
| 17 | Business | Business inquries | Tickets relating to: Partnerships, Media, Recruitment, etc. |
| 18 | | Do not count | Anything not important (e.g. Notifications of getting reviews, reminders on our tours from OTA) - please ask MT if unsure to use this tag |
| 19 | Reservation | Reservation | Anything related to reservation (Booking venues for the tours) |
| 20 | Customer/Visitor | Food Restriction | Any inquiry regarding food restriction (e.g. allergy, vegetarian) |