Dealing with Phone Calls - Tour Meeting Inquiries

Inquiries on Phone

  1. Details: Customer is calling for whatever reason

  2. Expected Action: Assist the customer on phone

  3. Tag on FreshDesk: None

  4. Action Flow: None

  5. Necessary Information: None

  6. Operation Manual:

    1. Start with "Hello, this is Operator Name from MagicalTrip Support Team. How can we help you?
    2. Ask whether the customer already booked a tour not (to determine whether you are dealing with a visitor or a customer)
    3. Refer to the manual as needed to answer the questions

  7. Message Template: None

Previous
(1)Customer
Next
Lost Inquiry